Packed by hand. Tracked all the way.

• Standard orders are processed within 2–3 business days after payment confirmation.
• Wholesale or bulk orders may require 7–12 business days, depending on quantity and product type.
• Orders are not processed or shipped on Saturdays, Sundays or public holidays.
• If there is a delay due to high order volume or courier issues, we will contact you by email.

Once your order ships you will receive a shipment confirmation email with your tracking number. Tracking usually becomes active within 24 hours. You can follow the package on the courier's own site, or ask us and we will check it for you.

International shipments may be subject to customs duties, import taxes or clearance fees set by your country. These are paid by the buyer. Healing Singing Bowl is not responsible for delays or additional charges caused by customs processing.

Every item is inspected and packed before dispatch. If your order arrives damaged or incomplete, contact us within 48 hours of delivery with clear photos and your order details. You then have 7 days from delivery to submit a full return request — see the Return & Refund Policy. Keep all packaging for the courier or insurer to verify.

Please double-check your shipping address before confirming. If an incorrect or incomplete address is given and delivery fails, we cannot be held responsible for a lost or undelivered package. We will try to reach you if something looks wrong; if it cannot be corrected, the order may be cancelled and refunded, excluding shipping fees.